Ongoing operations under a scope we agree in writing
Managed Infrastructure
Someone has to own the servers after the project ends. Scalenta takes on the administration, monitoring, patching and incident handling for your infrastructure — within a scope we agree in writing, so coverage is never a guess.
Overview
Most infrastructure does not fail dramatically; it drifts. Patches slip, disks fill, certificates expire, monitoring goes unread. Managed infrastructure is about putting a process around that drift before it becomes an outage and a meeting.
Scalenta runs your environment the way it should be run: monitored, patched, documented and reviewed. You keep visibility and control; we take the routine work, the alert triage and the follow-through.
Scope
What this covers
Server administration
Operating-system level administration, configuration and access management for the platforms in scope.
Monitoring & alerting
Monitoring wired to actual response procedures — alerts that get acted on, not ignored.
Patching & maintenance
A patch and maintenance rhythm matched to your change tolerance, with records of what changed and when.
Incident handling
Triage, response and escalation through a single channel, with clear severity definitions.
Runbooks & documentation
Environment documentation that survives staff changes — because tribal knowledge does not scale.
Operations reporting
Periodic reviews of incidents, changes and capacity so you can see what is actually happening.
Approach
How we work on this
- STEP 01
Scope
We inventory what is covered — and what is not — agree support windows, and write the scope down.
- STEP 02
Onboard
Monitoring, access and documentation are put in place before we accept operational responsibility.
- STEP 03
Operate
Routine administration, patching and incident handling proceed through the agreed process; you get reports and a named contact.
What good looks like
Outcomes we aim for
- A written scope: what is covered, what is excluded, who to call.
- Monitoring that is actually watched, with defined response paths.
- Patching discipline matched to your change tolerance.
- Documentation and reporting that survive staff turnover.
FAQ
Common questions
Do you offer 24/7 support?
Can you take over infrastructure someone else built?
Is there a minimum environment size?
Related services
Where this often leads
Backup & Disaster Recovery
Managed backup operations and recovery planning with scheduled test restores — so recovery is proven, documented and rehearsed.
Learn moreSecurity Services
Server hardening, security reviews and managed security operations for the infrastructure you run — delivered by the team that also operates it day to day.
Learn moreCloud Migration & Optimization
Assessment, planning and execution of workload migrations, followed by right-sizing, performance and cost reviews so the move keeps paying off.
Learn moreEnterprise solutions
Specialist services in this area
Network Operations Center (NOC)
24/7 monitoring and first-line response from a network operations centre — alerts triaged by engineers, not left in an inbox.
Learn moreVMS
Managed video management systems — camera estates planned, deployed, monitored and maintained as infrastructure, not a one-off install.
Learn moreSD-WAN
SD-WAN design and operations across multiple links — intelligent routing, visibility and failover between sites.
Learn moreRequest an infrastructure assessment
Start with a scoping conversation about managed infrastructure — written findings, clear scope, no obligation.